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Case Study: Expert Application Engineering

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Application Engineer Alters Design to Solve Problem

Customer was experiencing failures of their new membrane switch security keypad.  Tapecon Applications Engineer was sent to diagnose the problem.

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How the Story Goes:

The Problem

Customer was experiencing failures of their new membrane switch security keypad.  Tapecon Applications Engineer was sent to diagnose the problem.

Our Process

Tapecon Applications Engineer assessed why the switch tails (flexible, printed ribbon that electrically connects a membrane switch to a mating electrical circuit) were being damaged.  The Applications Engineer observed operators damaging the products tail during installation on their assembly line. 

The Result

Tapecon Applications Engineer altered the customer's design specifications by adding a stiffener for the tail that would prevent the tail from kinking or creasing without significantly increasing the products cost.  Tapecon fabricated some samples which were tested immediately on the client’s machine.  The customer was completely satisfied that the problem was solved, allowing production to resume.

What Our Clients Say

"Tapecon reviewed our proposed design and gave us prompt professional assistance."

Research Engineer

"Great interaction and professionalism for a start-up product component."

Supply Chain Consultant

"Good communication from customer service."

Purchasing Manager

"What my company appreciates most is their flexibility should we need an order or a partial sooner than the due date at the time of order submission. These attributes make them stand out in their industry!"

Senior Buyer

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