Objective: Customer was experiencing failures of their new membrane switch security keypad. Tapecon Applications Engineer was sent to diagnose the problem.
Execution: Tapecon Applications Engineer assessed why the switch tails (flexible, printed ribbon that electrically connects a membrane switch to a mating electrical circuit) were being damaged. The Applications Engineer observed operators damaging the products tail during installation on their assembly line.
Results: Tapecon Applications Engineer altered the customer's design specifications by adding a stiffener for the tail that would prevent the tail from kinking or creasing without significantly increasing the products cost. Tapecon fabricated some samples which were tested immediately on the client’s machine. The customer was completely satisfied that the problem was solved, allowing production to resume.